w6 Tue morning

Active listening, Verifying (checking)

https://goo.gl/ayNqne survey monkey

25% of verbal, 75% of non-verbal (eye contact, face the speaker, encourage the speaker and feedback, sit/ stand straight)

cause IT industry is facing customer.

categorise the requirements
- functional - what it needs to do
- technical what are the specifications needed
- operational - how will it work, how will it be used
- transitional how will it evolve, how will it be updated.
prioritise the requirements
- core - won't exist without (structure)
- essential - needs to be included (data, analysis, recommendation)
- desirable - wants to be included (formatting, glossary, references)
analyse the impact - outcomes of report ( implement recommendation
analyse feasibility 0 can it be done, do you have the resources.

legibility