W4 Tue morning

Business problem statement
- Background
-- Job
-- Environment
- Problem description
- Scope (boundaries)
-- Constraints -budget, supplies
- Objectives

SMART objective
- Specific
- Measurable
- Acheivale
- Relevant
- Time framed


Session 1 recap

Examples of technical documentation
- Blue print
- Manuals
- User guide

Advantage of Paper-based
- Don't need computer
- can be laid out on desk

Advantage of Electronic
- Easy to access, store
- Won't decay

Disadvantage of paper-based
- Can be destroyed
- bulky

Disadvantage of Electronic
-Can be deleted by accidentally


Audience-Friendly
- language easy to understand
- image to illustrate concepts
- format of test


Document development stage
Planning
- purpose
- Target audience
 - Retirement home staff
  - Screenshots
  - simple
  - no jargan
 - Cert IV student
  - technical
  - jargon
  - acronyms
- Resources
- Location/ region

Drafting
 - Creation stage
 - Info dump

Review
- Check, refine, fie

Revision/ Editing
- Improvements

Sign-off/ Publishing


Instructional design principles (session 2 slide 12)

Activity
- Principles of document design
- Principles of web design
- User document usability

Research the above principles and write a short paragraph on each.
This can be used in your quiz!

Word document with three headings, one for each principle
submit in 'document research summaries' section


Information gathering methods.
- data analysis/ researching information
- consultation
 - meetings
 - experts
- observations
 - watching behavior
- focus groups
 - technical information gathering
 - specific demographic
- Interviews
 - one by one
 - quality informaiton
 - personal opinion
- questionaaires/ serveys
 - one to many
 - broad pocw
 - quantity of information


What method would be the most suitable for finding out
what network security measures are currently in place?
- Interview : relevant information, one person, detailed infomation

What method would be the most effective for finding out if
staff needs to be trained in using new software?
- Questionnaire : lots of staff, information is simple

What method would be most suitable for learning how
employees are using their current systems and resources?
- Observation, : can't lie about habit.


What skills and knowledge do you believe you will need to
conduct an interview?
- people skills
 - don't want to appear uncomfortable/ neevous
- topic knowledge
 - need to understand answers
- Questions to ask
- information you want to gather
- time keeping
 - need to plan how much time each question needs


Open ended question
- No focus
- lots of infomation
- eg. What did you have for breakfast?
- eg. comment?

Closed ended question
- No depth
- Measurable
- eg. Did you have breakfast?
- eg. rate your experience 1 to 5


- simple, easy to read language
- about a short sentence answer